Messaging terms

Part A — if you received a message from a business using Delega

Who's messaging you: the business you contacted. Delega provides the system on their behalf; the business is responsible for the relationship with you.

Why you got it: because you called, messaged, or enquired with them and they couldn't pick up. It's a reply to you, not marketing.

Frequency: only in response to your enquiry, and follow-ups about that enquiry.

Msg & data rates may apply.

To stop: reply STOP (also works: quit, end, cancel, unsubscribe, opt out, revoke). We stop immediately. For help: reply HELP, or contact the business directly.

A human is always available — ask, and you'll be put through. You'll never be trapped in a loop.

Part B — if you're a Delega client

You are the controller for your customers' data. You confirm that:

• Every number and address you give us was lawfully obtained, and you can evidence it.
• You've given your customers the privacy information they're entitled to.
• You won't instruct us to send anything you don't have a basis to send.

We will:

• Send only in response to a genuine enquiry, unless you give us a documented consent basis for anything more, in writing.
• Keep a consent/provenance record for every contact: identifier, channel, UTC timestamp, collection point, and the exact wording shown at capture.
• Honour opt-outs immediately, across every channel, and tell you.
• Never send health information over WhatsApp, or any channel whose provider won't support it.
• Never ask only your happy customers for reviews. Review requests go to everyone or not at all — filtering them is unlawful and we won't build it.